20 beste Stellen als shift leader in berlin, be – aktuell auf Personalsuche

Team Lead Customer Support (m/f/d), Banking - DE
Shine —Berlin
- Führungserfahrung
- Erfahrung im Bankwesen
Direkt bewerben
12 Tage
Operations Associate - Out-of-Warehouse
Lime —Berlin
- Vollzeit
- Englisch
- SQL
Direkt bewerben
Production Operator in High‑Tech Manufacturing / Produktionsmitarbeiter:in in der High-Tech Fertigung
ASML Deutschland —Berlin
- Vollzeit
- Microsoft Office
- Ohne Hochschulabschluss
- Vor Ort
- Reisekostenerstattung
- Weiterbildungsprogramme
Executive Coach
Sharpist GmbH —Berlin
- Vollzeit
- Homeoffice
- Englisch
Sr Cost Accountant Europe - Manufacturing (m/f/d)
Hach —Berlin
- Überstunden
- Oracle
- ERP-Systeme
- Englisch
- Flexible Arbeitszeiten
13 Tage
CNC milling operator / CNC Zerspanungsmechaniker:in
ASML Berlin GmbH —Berlin
- Produktion
- Reisekostenerstattung
- Weiterbildungsprogramme
8 Tage
Head of Engineering (m/w/d)
Menlo79 GmbH —Berlin
- Vollzeit
- AWS
Direkt bewerben
Executive Assistant to the CTO (f/m/d)
Se Loger —Berlin
- Vollzeit
- Hybrides Arbeiten
- Führungserfahrung
13 Tage
VP Engineering (f/m/d)
Green Fusion GmbH —Berlin
- Vollzeit
- AWS
- Führungserfahrung
Direkt bewerben
Analytical Consultant, Digital First
Google —Berlin
- 98.000 € – 101.000 € pro Jahr
- Vollzeit
- Vertrieb
- SQL
- Bachelor
1 Tag
OTT Business Manager (m/f/d)
OneFootball —Berlin
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Englisch
- Microsoft Office
Direkt bewerben
Principal Industry Adviser (Automotive)
Endava —Berlin
- Vollzeit
- Hybrides Arbeiten
- Produktion
- Führungserfahrung
- Flexible Arbeitszeiten
- Empfehlungsprogramm
Direkt bewerben
Commis de Cuisine - Frühstücksküche (m/w/d)
Marriott International, Inc —Berlin
- Vollzeit
- Hochschulreife
- Personalführung
Member of Technical Staff
Nomos —Berlin
- 75.000 € – 120.000 € pro Jahr
- Wochenendarbeit möglich
- Künstliche Intelligenz
Direkt bewerben
Senior FP&A Manager (All Genders)
Shiftmove —Berlin
- Hybrides Arbeiten
- SQL
- Kostenlose Verpflegung
Direkt bewerben
Engineering Manager - Query Execution Platform
Snowflake —Berlin
- Englisch
- SQL
- Projektmanagement
Oliver Wyman | (Senior) Delivery Lead Specialist (m/f/d) | Data & Analytics | Germany
Oliver Wyman —Berlin
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- PMP
- Unternehmensentwicklung
8 Tage
Site Supervisor (m/f/d) Main Components Nürnberg region
Vestas —Berlin
- Vollzeit
- Mit Reiseanteil
- Mitgliedschaft im Fitnessstudio
Production Operator in High‑Tech Manufacturing / Produktionsmitarbeiter:in in der High-Tech Fertigung
ASML Berlin GmbH —Berlin
- Microsoft Office
- Ohne Hochschulabschluss
- Reisekostenerstattung
- Weiterbildungsprogramme
Sales Development Senior Manager (m/f/d)
Wellhub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Vertrieb
- SQL
- Marketing
- Flexible Arbeitszeiten
Direkt bewerben

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Weitere Job-Standorte erkunden

shift leader jobs near berlin, be

Team Lead Customer Support (m/f/d), Banking - DE

Shine -
Berlin

Direkt bewerben

Details zur Stelle

vor 12 Tagen

Qualifikationen

Zendesk
Buchhaltung
Führungserfahrung
Erfahrung im Bankwesen

Vollständige Stellenbeschreibung

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

About the Role

Kontist is the banking and tax solution for the self-employed and freelancers in Germany. As Team Lead Customer Support, you lead our support team, ensure best-in-class care for our customers, and make sure service requests are handled quickly, empathetically, and with a solution-oriented mindset. You are the interface between customers, the team, and internal functions (Product, Banking Operations, Tax Service).

Your Mission as a Team Lead Customer Support

Build, develop, and scale a high-performing Customer Support team that delivers exceptional customer experiences, drives customer satisfaction and retention, and ensures support operations remain efficient, scalable, and customer-centric as the business grows.

What You'll Do

Lead, coach, and develop the Customer Support team, fostering a high-performance culture through effective onboarding, continuous feedback, and career development.
Oversee daily support operations, including workforce planning, shift scheduling, and resource allocation to ensure consistent service across all customer channels (email, chat, and phone where applicable).
Monitor, analyze, and continuously improve key support metrics, including response and resolution times, Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Own and resolve complex customer escalations, ensuring timely, customer-focused outcomes.
Identify opportunities to optimize support workflows, knowledge management, and automation to improve efficiency and scalability.
Partner closely with Product, Banking, and other cross-functional teams to transform customer feedback into meaningful product and process improvements.
Deliver regular performance reporting and actionable insights to leadership, using data to drive operational excellence and informed decision-making.

About you

Several years of experience in Customer Support, Customer Care, or Customer Success, including experience leading or mentoring a team.
Strong leadership, communication, and coaching skills, with a genuine passion for delivering outstanding customer experiences.
A structured, analytical, and solution-oriented mindset with a continuous improvement mentality.
Experience working with customer support platforms such as Zendesk, Intercom, or similar tools.
Strong understanding of support operations, KPI management, and performance reporting.
Native-level German and professional proficiency in English.

Nice to Have

Experience in a fintech, banking, or SaaS environment.
Familiarity with self-employment, bookkeeping, accounting, or tax-related topics.
Proven experience building, scaling, or transforming customer support teams in a fast-growing organization.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.
Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.
Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

Direkt bewerben

Erweiterte Suche

shift leader Jobs in berlin, be

Team Lead Customer Support (m/f/d), Banking - DE

Operations Associate - Out-of-Warehouse

Production Operator in High‑Tech Manufacturing / Produktionsmitarbeiter:in in der High-Tech Fertigung

Executive Coach

Sr Cost Accountant Europe - Manufacturing (m/f/d)

CNC milling operator / CNC Zerspanungsmechaniker:in

Head of Engineering (m/w/d)

Executive Assistant to the CTO (f/m/d)

VP Engineering (f/m/d)

Analytical Consultant, Digital First

OTT Business Manager (m/f/d)

Principal Industry Adviser (Automotive)

Commis de Cuisine - Frühstücksküche (m/w/d)

Member of Technical Staff

Senior FP&A Manager (All Genders)

Engineering Manager - Query Execution Platform

Oliver Wyman | (Senior) Delivery Lead Specialist (m/f/d) | Data & Analytics | Germany

Site Supervisor (m/f/d) Main Components Nürnberg region

Production Operator in High‑Tech Manufacturing / Produktionsmitarbeiter:in in der High-Tech Fertigung

Sales Development Senior Manager (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als shift leader in berlin, be erhalten

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