Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.
Organizational Context and Scope
In support of the Embassy and Consulate of the Republic of Korea (ROK) in Berlin, Germany, IOM will provide administrative visa-related services through one of nine Visa Application Centres in Europe, aimed at making the visa application process more timely and convenient.
Under the overall supervision of the Chief of Mission in Germany and the direct supervision of the KVAC Team Leader in Berlin, Germany, the incumbent will provide administrative support for the day-to-day operations of the KVAC operated by IOM.
Qualifications: Required Qualifications and Experience
Education
Bachelor’s degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution with two years of relevant professional experience;
or
High school diploma from an accredited academic institution with four years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience in customer service is required.
Experience in migrant-related programmes or visa-related services is a strong advantage.
Working and living experience in the Republic of Korea is an advantage.
Skills
Knowledge of visa application processes and client service standards.
Ability to provide accurate and timely information to applicants in person, by phone, email and chat.
Ability to review, verify and sort application forms and supporting documents with attention to detail.
Ability to use application management software and maintain accurate data and document tracking.
Ability to reconcile fees, invoices and petty cash accurately and securely.
Ability to maintain professionalism, confidentiality and a migrant-friendly approach in all interactions.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in Korean and English is required (oral and written). Working knowledge of German is a strong advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage : Demonstrates willingness to take a stand on issues of importance.
Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 1
Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.
Accountability : Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
