17 beste Stellen als quality assurance engineer in münchen, by – aktuell auf Personalsuche

Support Engineer
Content Guru —Gilching
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
10 Tage
Systems Engineer (Electronic Warfare)
Helsing —München
- Elektrotechnik
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
Data Operations Engineer (F/M/D/)
NavVis —München
- Flexible Arbeitszeiten
- Empfehlungsprogramm
Direkt bewerben
20 Std.
Requirements and Verification Systems Engineer
Large Space Structures GmbH —Eching
- Mechanikkenntnisse
- Flexible Arbeitszeiten
Senior Backend Engineer (all genders) - Vehicle Foundation
MOIA GmbH —München
- AWS
- C++
- Linux
- Homeoffice-Möglichkeit
Senior IT-Consultant / Software Quality Engineer (m/w/d)
Deloitte GmbH —München
- Online-Bewerbung
- Informatik
- Englisch
- Java
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten
Senior Software Engineer, QA
Octave Intelligence —Garching bei München
- Bereitschaftsdienst
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9 Tage
Embedded Flight Software Engineer
constellr GmbH —München
- Vollzeit
- Homeoffice
- C++
- Bachelor
- Softwareentwicklung
Direkt bewerben
Java Software Engineer
Genedata —München
- Vollzeit
- Informatik
- Java
- AWS
Senior Software Engineer, Agentic AI for Automotive
BMW —München
- Vollzeit
- Informatik
- Java
- C++
- Flexible Arbeitszeiten
Engineering Manager - AI Evaluation Engine
Resaro AI —München
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- Master
- Künstliche Intelligenz
Direkt bewerben
3 Tage
Design Management Lead (m/w/d)
Cushman & Wakefield —München
- Per E-Mail
- Flexible Arbeitszeiten
Direkt bewerben
Product Owner Hardware (Bauteilverantwortliche*r) - BESS Electronics (f/m/d)
Munich Electrification —München
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
- Produktmanagement
- Homeoffice-Möglichkeit
Direkt bewerben
Solution Architect - Implementation Lead
Resaro AI —München
- Vollzeit
- Hybrides Arbeiten
- Künstliche Intelligenz
- Python
Direkt bewerben
18 Std.
Cloud Software Engineer (m/w/d)
Deloitte Consulting GmbH —München
- Teilzeit
- Azure
- Englisch
- Java
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten
Team Lead AI Engineering (w/m/d)
H&Z Unternehmensberatung GmbH —München
- Vollzeit
- Azure
- Informatik
- Englisch
- Weiterbildungsprogramme
8 Tage
ML Data Engineer (m/f/d) - Sensor Data & Pipelines
autonomous-teaming —München
- Vollzeit
- AWS
- Python
Direkt bewerben
1 Tag

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quality assurance engineer jobs near münchen, by

Support Engineer

Content Guru -
Gilching

Direkt bewerben

Details zur Stelle

Vollzeit
vor 10 Tagen

Qualifikationen

Informatik
Bachelor
Erfahrung mit Netzwerken
Softwareentwicklung
Linux
Kommunikationsfähigkeit
Niederländisch

Vollständige Stellenbeschreibung

Support Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we’d love to hear from you.

What we are looking for…

We’re seeking a proactive and motivated Support Engineer with strong technical and communication skills. You’ll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.

You’ll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers’ needs.

Location…

This role is based in our Gilching, Munich head office. Some occasional travel to customer sites may be required.

Key responsibilities of the role…

Technical Support & Incident Management

Diagnose, troubleshoot, and resolve technical issues across our platform
Follow established troubleshooting, testing, and quality assurance processes
Take full ownership of incidents from report to resolution
Log, manage, and update support tickets in line with SLAs
Liaise with internal teams and external suppliers to resolve faults
Escalate complex issues where appropriate, while retaining ownership
Identify trends and recurring technical issues and report them to management

Customer Service & Communication

Act as the first point of contact for customer enquiries
Respond promptly and professionally via phone, email, and portals
Provide clear, concise, and jargon-free communication
Keep customers informed of progress and expected resolution times
Build strong, trusted relationships with customers
Maintain a calm and professional approach at all times

Continuous Improvement & Documentation

Maintain accurate, clear, and accessible system records
Ensure documentation is up to date and easy to understand
Proactively suggest and support process improvements
Continuously develop knowledge of our platform and customer solutions
Support software upgrades and release packages
Contribute to internal tooling and automation where appropriate

Customer Consultancy & Service Reviews

Support customer service reviews when required
Provide technical consultancy for key services
Act as an escalation point for customers, partners, and suppliers when needed

About you…

Bachelor’s degree in a STEM or Computer Science-related subject, or equivalent experience
Strong technical problem-solving skills
Excellent written and verbal communication skills
Ability to remain professional under pressure
Strong attention to detail
Ability to manage multiple tasks without compromising service levels
Proactive and self-motivated approach
Commitment to delivering high standards of customer satisfaction
Willingness and flexibility to work on a shift rota, including occasional out-of-hours support

Desirable:

Experience in a customer-facing technical role
Fluent in German and English essential
Second- or third-line support experience
Network troubleshooting experience
Knowledge of Linux, Microsoft, or networking technologies
Experience with software development languages
Additional language skills (e.g. French, Dutch, Spanish, Japanese)

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

Direkt bewerben

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quality assurance engineer Jobs in münchen, by

Support Engineer

Systems Engineer (Electronic Warfare)

Data Operations Engineer (F/M/D/)

Requirements and Verification Systems Engineer

Senior Backend Engineer (all genders) - Vehicle Foundation

Senior IT-Consultant / Software Quality Engineer (m/w/d)

Senior Software Engineer, QA

Embedded Flight Software Engineer

Java Software Engineer

Senior Software Engineer, Agentic AI for Automotive

Engineering Manager - AI Evaluation Engine

Design Management Lead (m/w/d)

Product Owner Hardware (Bauteilverantwortliche*r) - BESS Electronics (f/m/d)

Solution Architect - Implementation Lead

Cloud Software Engineer (m/w/d)

Team Lead AI Engineering (w/m/d)

ML Data Engineer (m/f/d) - Sensor Data & Pipelines

Ich möchte aktuelle Job-E-Mails für Stellen als quality assurance engineer in münchen, by erhalten

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