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technical program jobs near mannheim, bw

Technical Support & Returns Manager (m/f/d)

Dentsply Sirona -
Bensheim

Jetzt bewerben

Details zur Stelle

Qualifikationen

Six Sigma-Zertifizierung
Kundenberatung
SAP
ERP-Systeme
Microsoft Office
Six Sigma
Personalführung
Bachelor
SAP ERP

Vollständige Stellenbeschreibung

Date: Jun 29, 2026

Location: Bensheim, DE, 64625

Company: Dentsply Sirona, Inc

Requistion ID: 83690

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Technical Support & Returns Manager (m/f/d)

The Technical Support & Returns Manager will manage both the returns processing and the technical support team to ensure that each team works efficiently through best business strategies and lean concepts and that daily, weekly, monthly objectives, schedules, and performance levels are met, while continuously developing a team oriented focus. Ensures compliance with Quality System Regulations, ISO and administers company policies and procedures, emphasizing safety and good housekeeping. This position requires persuasive communication skills across many functional levels.

Your Responsibilities:

Execute the daily tech support and returns processing schedule through the utilization of people and processes to meet customer requirements, schedule compliance, and cost objectives
Provide leadership and support to direct reports to discuss progress of work and ensures that standards for quality and quantity of work are met. Responsible for addressing and resolving employee concerns, whether directly or indirectly disclosed.
Oversee the communication channels of the technical support function interfacing with channel partners, sales representatives and end users.
Enable ongoing training and development of subordinates.
Review, develop, implement and revise processes and procedures within the technical support and returns areas assigned to ensure continuous improvement activities such as implementation of lean principles and management/implementation.
Develop and optimize process between logistics, engineering, purchasing, and operations to support technical support and returns processing.
Identify and develop reporting requirements, service levels, and communications with internal/external customers to ensure business needs are being achieved.
Ensure practices are consistent with Dentsply Sirona policies and procedures as well as relelvant FDA, ISO, EPA and OSHA guidelines and regulations. Ensures full compliance with regulatory, safety and Human Resources programs.
Create, implement, execute and enforce service policies and procedures.
Identify and implement cost savings opportunities through the utilization of technology.
Drive operational excellence (OpEx) initiatives through the utilization of lean six sigma methodology that yields in process improvement, cost savings and/or a defined organizational benefit.
Attend meetings with cross functional team members to solve customer/product return issues.

Your Profile:

Bachelor’s Degree preferred or equivalent combination of education and experience.
Lean Six Sigma green belt certification is a plus.
Several years experience in a customer service environment, preferably with technical background and returns preferred. Previous supervisory and/or lead experience in a service environment is a plus.
Proficient in Microsoft Office based systems, demonstrated ability to utilize data for presentation of thought and decision making.
Advanced understanding of lean principles and experience implementing in an operational environment.
Ability to effectively motivate, train, coach, mentor and provide leadership to direct reports.
Excellent Germand and English oral and written communication skills
Strong organizational skillset with orientation towards detailed work
Working knowledge of SAP preferred or similar ERP systems.
Customer focused orientation with internal and external customers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and regulatory documentation. Ability to write routine reports, correspondence and process documents.
Ability to define a problem, collect data, analyze data, and reach a definite conclusion.

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

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