20 beste Stellen als policy advisor in berlin – aktuell auf Personalsuche

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ASML Berlin GmbH —Berlin
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ASML —Berlin
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DACH Customer Service Advisor

Rayner Intraocular Lenses -
Berlin

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Microsoft Excel
ERP-Systeme

Vollständige Stellenbeschreibung

Location

Berlin

Job type:

Permanent Full Time

Job ref:

013987

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

What You'll Be Doing:

Accurate and efficient processing of German and Austrian orders and invoicing.
Consultation with colleagues and supervisors to prioritize work items to achieve sales goals.
Processing customer enquiries in a professional and helpful way, as well as building and maintaining good customer relationships.
Close consultation and communication with the sales team as well as marketing to enable smooth processes to give the customer the best possible support. This is subject to continuous improvement
Proactive work as part of the Customer Services team, helping the team in general to achieve goals and enable further development. This includes supporting colleagues and taking on tasks and responsibilities if necessary.
Positive and effective communication within the team as well as towards internal and external customers
Timely production of appropriate weekly and monthly reports.
You work proactively as part of the customer service team, helping the entire team achieve and evolve. This includes supporting your colleagues and, if necessary, covering all tasks and responsibilities
They communicate positively and effectively in a team and with all stakeholders both internally and externally
Proactive communication over the phone, e-mail and fax in a helpful and professional manner with customers and sales representatives during the various order processing stages
Control process improvement activity, streamline processes and document support procedures, and notify colleagues when changes have been made to ensure a consistently positive impact on the customer
Continuous improvement of processes and systems
Updating and maintaining SOPs when needed
Provide management information to the customer service manager and other executives
Collection and analysis of feedback and complaints, other analyses as needed
Application of data protection and money laundering policies

What Experience & Skills You Will Need:

Essential

Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Intermediate to Advanced Excel skills
Fluent knowledge of German, both spoken and written

Desirable

Proven track record in a customer service role preferably in medical devices
Graduate with an ambition to build a career in an innovative medical device company.
Knowledge of ERP system
Additional languages (English, Italian, French or Spanish)

What We Can Offer You:

Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

Jetzt bewerben

Erweiterte Suche

policy advisor Jobs in berlin

DACH Customer Service Advisor

Senior Business Travel Consultant - Spanish speaking

Senior HR Lifecycle Specialist, Employee Relations and Transitions - EMEA

Senior Business Travel Consultant - Spanish speaking - Remote

Analytical Consultant, Digital First

Partnerships Lead

Customer Engineer, Platform, Financial Services , DACH, Google Cloud

Head of ASML Business Services Germany

Head of ASML Business Services Germany

Medical Franchise Head Adult Vaccines - all genders

Head of ASML Business Services Germany

Staff Cybersecurity Evangelist - GTM, DACH (f/m/x)

FREELANCE FINANCIAL ACCOUNTANT US (ALL GENDERS) | 20 H / WEEK

Head of Channel Partnerships f/m/d

EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)

AI Sales Specialist, SAP, Google Cloud

Senior Recruiter

Europe Head of Opportunity Management (European Business Services structure)

AI Operations Lead

Customer Success Manager

Ich möchte aktuelle Job-E-Mails für Stellen als policy advisor in berlin erhalten

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