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senior partnerships manager si, dach jobs near birkenwerder

Commercial Account Manager DACH

Navan -
Berlin

Direkt bewerben

Details zur Stelle

Leistungen

Reisekostenerstattung

Vollständige Stellenbeschreibung

As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals.

You can expect a fast paced and dynamic culture where change is the only constant, where we're passionate about what we do and where we believe we can do just about anything. Buckle up, it's going to be a lot of fun.

What You'll Do:

Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals
Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes
Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan's product /functionality
Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals
Handle customer escalations and work across teams to resolve issues
Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution
Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal
Own manual customer renewals

What We're Looking For:

2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company
Preferred experience in corporate travel management and/or fintech
Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
Data driven mindset with attention to detail
Strong communication and presentation skills
Demonstrable track record of high performance and success
High energy, go-getter with fresh ideas who takes the initiative to get things done
Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
Strong proficiency in German and English

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Direkt bewerben

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