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German Customer Care Executive - JTI Project - Relocation to Greece

Next Job Abroad
Bonn

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.

Key Responsibilities

Outbound (Proactive Care)

Deliver exceptional consumer experiences
Conduct post-purchase follow-ups and retention efforts
Engage users for feedback, trade-in & adoption initiatives
Cross-sell and upsell products
Update CRM systems with consumer interactions

Inbound (Reactive Care)

Provide first-contact resolution for inquiries and technical support
Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
Guide consumers on proper usage, maintenance, and best practices
Process warranty claims, replacements, and returns
Handle complaints empathetically and escalate when required
Educate consumers on devices, accessories, and stick options

Requirements

German: C1/C2 level (mandatory)
English: Minimum B2 for training and operations
Experience: 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)
Advanced PC skills (MS Office, CRM systems)
Familiarity with social media & review platforms
Strong oral and written communication
High Emotional Intelligence & solution-oriented mindset

Benefits

Complete relocation support: flight tickets, hotel accommodation, assistance with house search – all at no cost
Competitive monthly salary + 2 extra salaries per year
Healthcare benefits and numerous other discounts
Fully remunerated training by certified instructors
Free online Greek language courses
Special events, community initiatives & social responsibility programs
Great working environment: state-of-the-art premises with relaxing break areas
Opportunity to work for a Great Place to Work-Certified Company

Why Join?

Be part of a dynamic, international team supporting multiple markets
Work with innovative products like heated tobacco devices and vaping solutions
Enjoy comprehensive support and relocation perks for a smooth transition to Greece

Apply now and start an exciting career in Greece!

Direkt bewerben

Erweiterte Suche

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German Customer Care Executive - JTI Project - Relocation to Greece

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Ich möchte aktuelle Job-E-Mails für Stellen als no experience english in bonn erhalten

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