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CRM Manager (w/m/d) - Temporary Position

C&A -
Düsseldorf

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Details zur Stelle

Vollständige Stellenbeschreibung

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a CRM Manager (w/m/d) for 24 months!

As our new CRM Manager, you will take ownership of driving impactful customer campaigns that strengthen engagement, loyalty, and growth. In this role, you will play a key part in shaping how we communicate with our members and customers across channels, ensuring every campaign is relevant, data-driven, and customer-centric. We are hiring a CRM Manager to play a significant role in the planning, execution, and optimization of CRM campaigns to acquire, engage, and retain customers.

Your responsibilities

Collaborate within the CRM Campaign & Content team to define the contact strategy and ensure integration with overarching C&A campaigns, newsletters, and onsite communication
Contribute to the development of the membership communication strategy in close cooperation with the marketing, design, and UX teams
Brief and co-create content with digital content and design teams to optimize the membership customer journey and deliver relevant, engaging communication
Execute campaign setups and send-outs in our CRM tool Emarsys, ensuring strong design, compelling content, and operational excellence
Translate membership and consumer engagement targets into a comprehensive campaign calendar in collaboration with marketing stakeholders and analytics teams
Orchestrate campaign planning and implementation across marketing channels, sales channels, countries, and membership platforms
Define campaign objectives, monitor performance, and generate insights to drive continuous improvement
Work cross-functionally to strengthen the connection between membership and marketing

What you bring

Hands-on experience with CRM platforms (Emarsys or similar tools is a strong plus)
Proven track record in planning and executing customer campaigns, ideally in retail or e-commerce
Strong eye for detail in both content and design to ensure high-quality campaign execution
Ability to analyze campaign performance and apply insights to optimize future activities
Comfortable working cross-functionally with marketing, design, and analytics teams
Fluent in German and English

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

Countless learning and development opportunities via our C&A academy
Access to a Partner Discount Scheme
An employee discount of 20% in C&A stores
30 days' vacation
Corporate pension scheme
Mental health and wellness program
An exciting job in an international and inspirational working environment
A positive working atmosphere and a talented team with an open feedback culture

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self.
We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
Even if you don't check every box, but see yourself contributing, please apply and help us build an inclusive community.

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transformation strategy manager m w d Jobs in düsseldorf, nw

CRM Manager (w/m/d) - Temporary Position

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