20 beste Stellen als customer engineer in frankfurt am main, he – aktuell auf Personalsuche

Technical Support Engineer - Wi-Fi & Switching
Fortinet —Frankfurt am Main
- Vollzeit
- Windows
- SQL
- Scripting
8 Tage
L2 ITSM Support Engineer
Matrix42 —Frankfurt am Main
- Vollzeit
- Azure
- Informatik
- Scripting
- Flexible Arbeitszeiten
Direkt bewerben
Technical Support Engineer (m/f/d) – Datacenter | IaaS |
Leaseweb —Frankfurt am Main
- Tagschicht
- Windows
- Mitgliedschaft im Fitnessstudio
- Kostenlose Verpflegung
Field Services Engineer - IT & Services
Vision RT Ltd. —Frankfurt am Main
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Software-Fehlerbehebung
- Windows
- Datenbanken
Direkt bewerben
Kantinenmitarbeiter (m/w/d)
Lufthansa Group Digital Hangar GmbH —Frankfurt am Main
- 55.200 € – 87.400 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Softwareentwicklung
- Agile
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
2 Tage
Customer Success Engineer (Automation Engineer)
Automata —Frankfurt am Main
- 60.000 € – 82.000 € pro Jahr
- CAD
- Englisch
- Ohne Hochschulabschluss
1 Tag
Technical Product Manager (m/f/d) with a Focus on Platforms
ARISE GmbH —Frankfurt am Main
- 85.000 € – 95.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Bachelor
- Agile
- Homeoffice-Möglichkeit
Direkt bewerben
Chief Engineer - Data Center Engineering Operations (m/f), DC Engineering Operations
A100 ROW GmbH —Raunheim
- Vollzeit
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2 Tage
Security Operation Engineer (m/f/d)
Da Vinci Engineering GmbH —Frankfurt am Main
- Informatik
- Java
- Master
Senior NOC Engineer
Fortinet —Frankfurt am Main
- Vollzeit
- Informatik
- Englisch
- Bachelor
Data Center Engineering Operations Technician (m/f/d), Frankfurt, Data Center Engineering Operations (DCEO)
A100 ROW GmbH —Raunheim
- Vollzeit
- Hochschulreife
- AWS
- HLK
Specialist/Engineer AI/"Intent-Based Netorking" (m/w/d)
racksnet GmbH —Bad Soden am Taunus
- Azure
- Informatik
- AWS
Cyber Security Engineer
Fortinet —Frankfurt am Main
- Vollzeit
- Informatik
- AWS
- Bachelor
Critical Facilities Engineer Operations (m/w/d) – Schwerpunkt Elektrotechnik
Equinix —Frankfurt am Main
- Vollzeit
- Wartung
- Englisch
- Weiterbildungsprogramme
Technical Support Engineer - FortiNAC
Fortinet —Frankfurt am Main
- Vollzeit
- Englisch
- Erfahrung mit Netzwerken
IT Support Specialist, Data Center Operations
A100 ROW GmbH —Frankfurt am Main
- Wochenendarbeit möglich
- Informatik
- AWS
- Mathematikkenntnisse
- Kostenbeteiligung am Arbeitsweg
- Employee Assistance Program
Operation and Maintenance Engineer – Cloud Operation Services (m/f/d)
Da Vinci Engineering GmbH —Frankfurt am Main
- Informatik
- DevOps
- Wartung
TEST / AUTOMATION ENGINEER (f/m/d)
360 Treasury Systems —Frankfurt am Main
- Vollzeit
- Oracle
- Informatik
- Java
Solutions Engineer
Digital Realty —Frankfurt am Main
- Vollzeit
- Informatik
- Vertrieb
- Englisch
- Flexible Arbeitszeiten
9 Tage
Health & Safety Engineer, AWS Data Center Planning and Delivery (DCPD)
A100 ROW GmbH —Frankfurt am Main
- Vollzeit
- Reden in der Öffentlichkeit
- AWS
- Bachelor

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Technical Support Engineer - Wi-Fi & Switching

Fortinet -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 8 Tagen

Qualifikationen

TCP
Callcenter
UNIX
Windows
Technischer Support
SQL
Perl
Scripting
Erfahrung mit Netzwerken
IPsec
MacOS
Linux
TCP/IP
Python
4G/LTE

Vollständige Stellenbeschreibung

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to contribute to the success of our rapidly growing business.

You would act as ETAC Senior Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a ETAC Senior Engineer you will:

Running real-time phone or remote access sessions with customers
Provide direct technical web and telephone support to Fortinet customers.
Support and troubleshooting on the wireless and switching range of Fortinet products.
Collection, analysis and change recommendations of configuration information.
Collection and analysis of customer network information.
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis.
Provide customer education where needed due to gaps in networking, product knowledge, etc.
Consultation of technical documentation, bulletins, and release notes for known problems.
Reproduction of customer environments on lab equipment.
Follow up on technical cases, including proper escalation and management of the case until case closure.

We Are Looking For:

5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS
Strong troubleshooting and problem-solving skills.
Extensive working knowledge of Windows, MACOs, UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products, is desirable.
Strong English and German skills both written and verbal.
Positive, communicative, and customer-oriented attitude
Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP)
Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.)

About Our Team:

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. By working with these diverse teams, they ensure a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

#LI- Hybrid

Jetzt bewerben

Erweiterte Suche

customer engineer Jobs in frankfurt am main, he

Technical Support Engineer - Wi-Fi & Switching

L2 ITSM Support Engineer

Technical Support Engineer (m/f/d) – Datacenter | IaaS |

Field Services Engineer - IT & Services

Kantinenmitarbeiter (m/w/d)

Customer Success Engineer (Automation Engineer)

Technical Product Manager (m/f/d) with a Focus on Platforms

Chief Engineer - Data Center Engineering Operations (m/f), DC Engineering Operations

Security Operation Engineer (m/f/d)

Senior NOC Engineer

Data Center Engineering Operations Technician (m/f/d), Frankfurt, Data Center Engineering Operations (DCEO)

Specialist/Engineer AI/"Intent-Based Netorking" (m/w/d)

Cyber Security Engineer

Critical Facilities Engineer Operations (m/w/d) – Schwerpunkt Elektrotechnik

Technical Support Engineer - FortiNAC

IT Support Specialist, Data Center Operations

Operation and Maintenance Engineer – Cloud Operation Services (m/f/d)

TEST / AUTOMATION ENGINEER (f/m/d)

Solutions Engineer

Health & Safety Engineer, AWS Data Center Planning and Delivery (DCPD)

Ich möchte aktuelle Job-E-Mails für Stellen als customer engineer in frankfurt am main, he erhalten

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