20 beste Stellen als sales in weil am rhein – aktuell auf Personalsuche

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Customer Care Team Lead

Atlas Copco Group -
Rheinfelden

Jetzt bewerben

Details zur Stelle

Leistungen

Firmenfahrrad-Leasing

Qualifikationen

Vertrieb
Beschaffung
ERP-Systeme
Englisch
Kontinuierlicher Verbesserungsprozess
Industrial Engineering
Produktionsplanung
Wirtschaft
Führungserfahrung
Deutsch

Vollständige Stellenbeschreibung

CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).

Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.

Your role

Customer Care is responsible for building a transparent relationship with our (potential) customers. The Customer Care Team is the main customer contact and helps customers to get all the necessary information. The team leader manages the team and also focuses on optimizing internal processes and bringing new ideas to increase customer satisfaction. In addition, the team lead will distribute the common tasks to the team members according to their abilities.

Customer care team leader responsibilities

Provide operational and managerial leadership to the Customer Care Team
As part of the Customer Care team, it will be the first point of contact for customers and their needs.
Motivate, mentor and develop the team in line with departmental objectives.
Assign responsibilities according to the employee's qualifications, support their development and challenge them appropriately.
Conduct employee reviews, feedback sessions, and performance appraisals as per Company regulations.

Key Tasks and Responsibilities for customer care professional

The main task is to communicate with our (potential) customers by phone, email, chat or social media.
Assist the Sales force with lead time information
Enter orders into the system according to information provided by the sales force or orders placed
Coordinate the best delivery times for open orders with production
Organize shipping of products to the customer and track shipping notices
Support Sales in tracking payment of outstanding invoices
Handle any customer problems or complaints in the best way to increase customer satisfaction
Gather information across the organization to meet customer needs and communicate accordingly

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Enjoying dealing with people and customer communication
Degree in Business Administration, Industrial Engineering or a comparable qualification.
Analytical abilities to understand processes
Experience in implementing and monitoring continuous improvement processes
Able to develop and lead a team
Several years of leadership experience, ideally in order management, production planning, or procurement or at least several years of experience in customer care, sales support, dispatch or order management
A good way of expressing oneself in speech and writing
Ability to deal with conflicts
Experience in building up customer relationship
Very good knowledge of standard MS programs
Knowledge of local ERP system of advantage
Fluent in German and English
Other language skills of advantage

In return, we offer

We offer you an exciting role to grow a business within a dynamic and agile structure where the focus on customers and results will be part of your journey.
An attractive compensation package
Predictable and regular working hours
30 days of annual vacation
A performance-driven and open corporate culture with a flat hierarchy
Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
Social benefits exceeding statutory requirements (e.g., capital-forming benefits, company accident insurance)
A wide range of attractive employee benefits (e.g., corporate benefits, JobRad bike leasing, Volvo employee leasing offers)
Free access to beverages and organic fruit

Job location

This role requires you to work on-site at our office in Rheinfelden, Germany. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Hiring Manager: Laurent Furrer (Sales & Service Manager)

[email protected]

Company: Atlas Copco Group

Functional area:

Sales

Location:

Germany

City:

Rheinfelden

On-site/remote:

On-Site

Brand:

CVS

Company Name:

CVS engineering GmbH

Date of Posting:

March 11, 2026

Last day to apply:

September 30, 2026

Apply for this position

Jetzt bewerben

Erweiterte Suche

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