20 beste Stellen als customer service analyst in frankfurt am main, he – aktuell auf Personalsuche

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Arctic Wolf —Frankfurt am Main
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NVISO —Frankfurt am Main
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Deutsche Börse —Frankfurt am Main
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Fresenius Kabi —Bad Homburg vor der Höhe
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Energieversorgung Offenbach AG (EVO) —Offenbach
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MVV Energie —Offenbach
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Business Analyst gewerbliche Kreditprozesse (m/w/d)
Finanz Informatik GmbH & Co. KG —Frankfurt am Main
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Fidelity International —Kronberg
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Credit CBO Analyst (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main
American Express —Frankfurt am Main
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Business Analyst Kundenselbstbedienung-Server (m/w/d)
Finanz Informatik GmbH & Co. KG —Frankfurt am Main
- Ab 59.417 € pro Jahr
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2 Tage
Investment Banking Associate – CRH (m/f/d)
Société Générale —Frankfurt am Main
- Microsoft Powerpoint
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Business Analyst Kreditprozesse (Förderkredit) (m/w/d)
Finanz Informatik GmbH & Co. KG —Frankfurt am Main
- Ab 59.417 € pro Jahr
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Investment Banking Associate (Frankfurt based)
Royal Bank of Canada —Frankfurt am Main
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Compliance, Regional Country Compliance, Analyst / Associate, Frankfurt
Goldman Sachs —Frankfurt am Main
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Data Analytics & Management - Vice President (f/m/d)
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
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Senior Consultant Energy Utilities (all genders) - BCG Platinion
Boston Consulting Group —Frankfurt am Main
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Greystar Real Estate Partners LLC —Frankfurt am Main
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Senior Analyst - BCG Vantage, Airline Network Strategy & Planning

Boston Consulting Group -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

CRM-Software
Spark
Englisch
Bachelor
Marketing
Analytik

Vollständige Stellenbeschreibung

Locations: London | Madrid | Paris | Frankfurt

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Senior Analyst – BCG Vantage focused on Airline Commercial & Operations, you will bring deep, hands-on expertise from your own background in the airline or airport industry — whether that's network planning, commercial (loyalty, customer experience, marketing), airport operations, ground handling, flight operations, or station management — and use it to help case teams ground their recommendations in how the industry actually works, not just how it's designed to work on paper.

You will act as a thought partner to case teams and sector/topic leaders, supporting proposal efforts, client engagements, IP development, and tool design. In this role, you will:

Bring your specific expertise to case teams, helping them understand how things really work in your part of the airline or airport business
Spot gaps in BCG's aviation knowledge, tools, and materials, and help fill them by creating new analyses, frameworks, tools, and slide decks
Flag when a strategic recommendation looks good on paper but wouldn't hold up in practice, based on your own experience

Work with consulting teams to turn your knowledge into clear, practical strategic recommendations
Build and improve reusable tools, including GenAI-enabled solutions, that case teams can use across engagements
Create clear, executive-ready materials (slides, benchmarks, playbooks) for senior airline and consulting leaders
Join airline and airport client meetings and working sessions to bring your expertise to live discussions

YOU'RE GOOD AT

Explaining how things really work in your part of the industry, not just how they're supposed to work
Spotting where a recommendation will run into real-world friction
Translating your own experience into insight that's useful to people who haven't worked in your part of the industry
Working hands-on with people and real business problems, not just data and models
Collaborating across global teams in fast-paced, high-expectation environments

What You'll Bring

3–6+ years of direct hands-on experience in the airline or airport industry, ideally in a role where you had to make real decisions or solve real problems. Backgrounds we're especially interested in:
- Network planning or schedule strategy
- Airport operations or airport capital projects
- Ground operations or ground handling
- Flight operations, including pilots, Station management or day-of-operations

Backgrounds primarily focused on revenue management are less relevant for this role.
Familiarity with the tools and systems relevant to your specific background (e.g., network planning platforms like NetLine/Plan or Sabre AirVision; loyalty/CRM systems; airport operations or capex management systems; flight planning or scheduling tools). Direct hands-on usage strongly preferred.
Strong, first-hand understanding of how your part of the airline or airport business actually works such as its economics, constraints, and trade-offs
Bachelor's degree preferred but not required if offset by strong, demonstrable industry experience
Interest in applying analytics and GenAI to your area of expertise
Comfort operating in a consulting environment, including owning slide creation and executive messaging for senior stakeholders based on detailed analytical work
Fluency in English; additional language skills are a plus

Who You'll Work With

As a Senior Analyst – BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers.

Additional info

BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.

With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams.

Client Focus (Embedded Expertise)

Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets

Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions)

Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients

Research (Practice Topic and Sector-Aligned Research and Insights)

Delivers actionable research and insights tailored to the client project’s needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Jetzt bewerben

Erweiterte Suche

customer service analyst Jobs in frankfurt am main, he

Senior Analyst - BCG Vantage, Airline Network Strategy & Planning

Control Room Analyst -Assistant Vice President (m/w/d)

Global Technical Operations Analyst (m/w/d)

Junior Security Operations Engineering Consultant (m/w/d)

Product Manager and Business Analyst - Market Data (f/m/d)

Global (Senior) Salesforce Business Analyst & Admin (Marketing & Data Cloud - m/f/d)

Customer Service Systems Manager (m/w/d)

Customer Service Systems Manager (m/w/d)

Business Analyst gewerbliche Kreditprozesse (m/w/d)

Business Analyst – Customer Journeys Altersvorsorgedepot

Insights Analyst

Credit CBO Analyst (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

Business Analyst Kundenselbstbedienung-Server (m/w/d)

Investment Banking Associate – CRH (m/f/d)

Business Analyst Kreditprozesse (Förderkredit) (m/w/d)

Investment Banking Associate (Frankfurt based)

Compliance, Regional Country Compliance, Analyst / Associate, Frankfurt

Data Analytics & Management - Vice President (f/m/d)

Senior Consultant Energy Utilities (all genders) - BCG Platinion

Data & AI Analyst

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