20 beste Stellen als german customer support email in home office – aktuell auf Personalsuche

KYC Support Agent (7-month FTC) (m/f/d) - German
Mews —Home Office
- 32.500 € – 39.600 € pro Jahr
- Homeoffice
- Gastgewerbe
- Salesforce
- Künstliche Intelligenz
- Homeoffice-Möglichkeit
Bilingual English/German Customer Service Representative
Omnie —Home Office
- Teilzeit
- Homeoffice
- Zweisprachig
- CRM-Software
- Kundenberatung
Direkt bewerben
Customer Service Representative (German-speaking)
Via —Home Office
- 15,40 € pro Stunde
- Tagschicht
- Homeoffice
- Homeoffice-Möglichkeit
Direkt bewerben
Sales Consultant - German Speaker (Part-time & remote)
Pitchup.com —Home Office
- 18 € – 20 € pro Stunde
- Teilzeit
- Homeoffice
Direkt bewerben
Sales Development Representative (German Speaking)
FICO —Home Office
- Vollzeit
- Homeoffice
- Vertrieb
- Salesforce
- Unternehmensentwicklung
- Aufstiegsmöglichkeiten
Customer Success Manager - Service
Sprinklr —Home Office
- Vollzeit
- Homeoffice
- PMP
- Künstliche Intelligenz
German and English speaking Inside Sales Account Manager – Service Portfolio - Germany (m/f/d)
Thermo Fisher Scientific —Home Office
- Vollzeit
- Homeoffice
- Vertrieb
- Englisch
- Microsoft Office
Inside Sales Representative (English & German Speaking)
Clarius Mobile Health —Home Office
- Vollzeit
- Homeoffice
- Zweisprachig
- Vertrieb
- Unternehmensentwicklung
- Flexible Arbeitszeiten
Direkt bewerben
Operations Associate (f/m/x)
Feather (Germany) —Home Office
- 32.000 € pro Jahr
- Vollzeit
- Homeoffice
- Kundenberatung
Direkt bewerben
1 Tag
Senior Email Marketing Manager (all genders)
Contabo GmbH —Home Office
- Vollzeit
- HTML
- Flexible Arbeitszeiten
Direkt bewerben
Consultant - Veeva Align
Veeva Systems —Home Office
- 60.000 € – 105.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Microsoft Excel
- Vertrieb
- Homeoffice-Möglichkeit
Implementation Consultant - Commercial (Remote or Onsite)
Veeva Systems —Home Office
- 60.000 € – 105.000 € pro Jahr
- Vollzeit
- CRM-Software
- Präsentationserfahrung
- Mit Reiseanteil
- Homeoffice-Möglichkeit
Data Product Manager - OpenData Europe
Veeva Systems —Home Office
- 75.000 € – 120.000 € pro Jahr
- Vollzeit
- Homeoffice
- Informatik
- SQL
- Bachelor
- Homeoffice-Möglichkeit
Marketing Specialist (German Speaker)
Vistex —Home Office
- Vollzeit
- Homeoffice
- Englisch
- Marketing
Direkt bewerben
Commercial Technical Support Specialist
GenScript/ProBio —Home Office
- Vollzeit
- Homeoffice
- Master
- Mit Reiseanteil
- Kostenbeteiligung am Arbeitsweg
Direkt bewerben
Consultant - Veeva PromoMats
Veeva Systems —Home Office
- 60.000 € – 105.000 € pro Jahr
- Vollzeit
- Homeoffice
- PMP
- Vertrieb
- Salesforce
- Homeoffice-Möglichkeit
Solution Consultant - Veeva Safety
Veeva Systems —Home Office
- 80.000 € – 150.000 € pro Jahr
- Vollzeit
- Homeoffice
- Bachelor
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Senior Consultant - Vault CRM
Veeva Systems —Home Office
- 90.000 € – 150.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Salesforce
- Mit Reiseanteil
- Homeoffice-Möglichkeit
Account Partner - Health and Life Sciences Commercial
Veeva Systems —Home Office
- 140.000 € – 250.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Vertrieb
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Sales Development Representative - DACH
Veeva Systems —Home Office
- 65.000 € – 85.000 € pro Jahr
- Vollzeit
- Homeoffice
- Vertrieb
- Projektmanagement
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio

Ich möchte aktuelle Job-E-Mails für Stellen als german customer support email in home office erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

german customer support email jobs near home office

Jobs als Speaker in Home Office

Jobs als Senior Marketing Manager in Home Office

Jobs als Customer Success Manager in Home Office

Jobs als Data Manager in Home Office

Jobs als Crm English in Berlin

Jobs als Crm Consultant in Frankfurt Am Main

Jobs als Crm Consultant in Düsseldorf

Jobs als Junior Consultant in Köln

Jobs als Crm Consultant in Hamburg

Jobs als Speaker in Berlin

Jobs als Public Speaker in München

Jobs als English Speaker in Hamburg

Jobs als Native German Speaker in Home Office

Jobs als English Native Speaker in Hamburg

Jobs als Sales Manager in Düsseldorf

Jobs als Bilingual Sales Representative in Heinsberg

Jobs als Tech Sales in Düsseldorf

Jobs als Bilingual Sales Representative in Warendorf

Jobs als Polish Customer Service in Berlin

Jobs als Rheinmetall Group Pförtner, Wachmann, Security Service in Unterlüß

KYC Support Agent (7-month FTC) (m/f/d) - German

Mews -
Home Office

Jetzt bewerben

Details zur Stelle

32.500 € – 39.600 € pro Jahr

Leistungen

Unbegrenzte Urlaubstage
Homeoffice-Möglichkeit
Firmenevents

Qualifikationen

Gastgewerbe
Salesforce
SaaS
Künstliche Intelligenz

Vollständige Stellenbeschreibung

Help make the world more hospitable

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role

Let's get into the specifics. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

Getting a hotel live on Mews Payments is one of the most consequential moments in a customer's onboarding journey — and KYB is often the part that makes or breaks that timeline.

As a KYB Support Agent, you'll be the communication bridge between Mews' internal Risk team and the customers who need to complete Know Your Business checks before they can go live on Mews Payments. That means guiding hotel operators and business owners through document submission, translating technical vendor rejections into clear next steps, and keeping cases moving forward — even when customers are frustrated, documents are wrong, and the clock is ticking.

This is a specialist role that sits at the intersection of compliance, fintech, and customer communication. It requires someone who can explain why a document is needed — not just that it is — and who stays methodical and calm when clients push back or go silent. The team is already building Claude agents for inbox triaging and customer drafting, and you'd be expected to contribute to that from day one, not just observe it.

What you would do

Guide customers through KYB document submission via Salesforce, explaining what's required and why at each stage
Translate rejection notices from Stripe and Adyen into clear, accurate guidance for customers
Triage and prioritise your daily case queue based on go-live proximity and escalation risk — reading the email chain, not just the status field
Draft customer communications using AI tools, including replies to frustrated or escalating customers
Manage your cases to go-live deadlines, proactively following up when customers go silent
Escalate to the internal Risk/CDD team when required, with clean handoff documentation
Contribute to the team's case type library — documenting edge cases and new patterns to improve AI-assisted workflows
Identify process inefficiencies and surface improvement suggestions

What you would bring

Written fluency in German and English — you write professionally in both, not just translate between them
B2B client communication experience in a regulated or document-heavy context — compliance, legal ops, onboarding, or KYC/AML
Compliance literacy: you can explain the reasoning behind specific document requirements and hold your ground calmly when a client questions the process
Organised by instinct — you follow up without reminders, keep records clean, and know why that matters for the rest of the team
Sound escalation judgment: you know the difference between cases you can resolve with a well-drafted email and cases that need CDD/Risk involvement
You already use AI as a genuine part of your workflow and can describe something you've built or configured — not just ad hoc drafting
Based in Spain or Germany

Nice to have

Spanish at professional working level
Salesforce experience (case management and Chatter)
Fintech, SaaS, or hospitality technology background
Hands-on experience with Stripe or Adyen vendor portals

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

What's in it for you?

Our success is powered by our incredible people, supported by benefits that help them thrive.

Global benefits

No matter where you're based, you'll enjoy:

Unlimited paid holiday (yes, really)
Participation in our company share program
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
An annual Learning budget of €300 (and more for high performers) to support your development
Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
A work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options, available after one year
Flexible, hybrid working options
A home office setup budget to make your workspace your own and a monthly work-from-home allowance
Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Local benefits

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.

Life at Mews

We're an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn't a detailed playbook for everything, and that's part of what makes the work challenging – and rewarding.
Change is constant. We're growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
We're remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
AI is an integral part of our processes. It's not here to steal people's jobs, but to amplify efficiency and productivity. We're motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.

Jetzt bewerben

Erweiterte Suche

german customer support email Jobs in home office

KYC Support Agent (7-month FTC) (m/f/d) - German

Bilingual English/German Customer Service Representative

Customer Service Representative (German-speaking)

Sales Consultant - German Speaker (Part-time & remote)

Sales Development Representative (German Speaking)

Customer Success Manager - Service

German and English speaking Inside Sales Account Manager – Service Portfolio - Germany (m/f/d)

Inside Sales Representative (English & German Speaking)

Operations Associate (f/m/x)

Senior Email Marketing Manager (all genders)

Consultant - Veeva Align

Implementation Consultant - Commercial (Remote or Onsite)

Data Product Manager - OpenData Europe

Marketing Specialist (German Speaker)

Commercial Technical Support Specialist

Consultant - Veeva PromoMats

Solution Consultant - Veeva Safety

Senior Consultant - Vault CRM

Account Partner - Health and Life Sciences Commercial

Sales Development Representative - DACH