20 beste Stellen als quality analyst in berlin – aktuell auf Personalsuche

Workforce Analyst (all genders)
JPMorganChase —Berlin-Kreuzberg
- Vollzeit
- Microsoft Excel
- Microsoft Office
- Finanzdienstleistungen
Data Analyst
Talon.One —Berlin
- SQL
- Python
- Analytik
Direkt bewerben
Data Analyst
Talon.One LinkedIn Jobs —Berlin
- SQL
- Python
- Analytik
Direkt bewerben
NERA Associate Analyst/ Analyst (m/f/d): Antitrust and Competition (Berlin)
Marsh —Berlin
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Datenanalyse
- Englisch
Marketing Data Analyst (all genders)
Sunday Natural Products GmbH —Berlin
- Vollzeit
- SQL
- Marketing
4 Tage
Web Analyst (m/f/d) - Marketing & Data
home24 SE —Berlin
- Vollzeit
- Hybrides Arbeiten
- Datenanalyse
- JavaScript
- Python
- Homeoffice-Möglichkeit
eCommerce Growth Analyst (all genders)
Distribusion Technologies —Berlin
- 35.000 € – 50.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Bachelor
Direkt bewerben
NERA: Associate Analyst/ Analyst (m/w/d) Energy and Natural Resources (Berlin/ Frankfurt)
Marsh —Berlin
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Englisch
- Master
- Weiterbildungsprogramme
(Jr.) Operations Systems Analyst (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- ERP-Systeme
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Direkt bewerben
Oliver Wyman - Data & Analytics Consulting - Analyst (m/f/d) - Berlin
Oliver Wyman —Berlin
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Master
- Bachelor
Senior/Lead QA Analyst - Octant
deCircle —Berlin
- Vollzeit
- Homeoffice
- Hochschulreife
- APIs
- Agile
Direkt bewerben
Nature-based Solution Analyst (Remote Europe/ Berlin)
goodcarbon GmbH —Berlin
- Vollzeit
- Homeoffice
- Doktorat
- Forschungserfahrung
- Master
- Flexible Arbeitszeiten
2 Tage
Data Governance Lead
Blue Orange Digital —Berlin
- 5.500 € – 6.500 € pro Monat
- Teilzeit
- Homeoffice
- Azure
- ERP-Systeme
- Bachelor
Data Analyst (f/m/d)
think-cell —Berlin
- Microsoft Office
- Master
- SQL
Direkt bewerben
Investment Analyst [AMS, BER or MUN]
Peak —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- Künstliche Intelligenz
IT Governance Analyst (all genders)
tonies —Berlin
- Teilzeit
Direkt bewerben
ERP Process Analyst SCE (f/m/x)
Enpal —Berlin
- Vollzeit
- ERP-Systeme
- Künstliche Intelligenz
Direkt bewerben
2 Tage
Compliance Operations Analyst (m/f/d)
Pliant —Berlin
- Vollzeit
- Hybrides Arbeiten
- Finanzwirtschaft
- APIs
Direkt bewerben
Data Analyst (gn) - ESN/More Nutrition
The Quality Group GmbH —Berlin
- Vollzeit
- Englisch
- SQL
- Analysefähigkeit
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt
Direkt bewerben
8 Tage
Senior Data Analyst
Shine —Berlin
- Salesforce
- SQL
- Python
Direkt bewerben

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Workforce Analyst (all genders)

JPMorganChase -
Berlin-Kreuzberg

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Excel
Callcenter
Microsoft Office
Tableau
VBA
Finanzdienstleistungen

Vollständige Stellenbeschreibung

JOB DESCRIPTION

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we're looking for a passionate Workforce Analyst.

As a Workforce Analyst (all genders) within our Workforce Planning Team, you will be instrumental in shaping the future by leveraging your previous experience in all planning disciplines. You will concentrate on enhancing work methods, engaging with stakeholders, and ensuring quality outputs across all areas. This role offers the chance to assume responsibility and accountability for all Workforce Management outputs and to foster collaboration between Planning and other business areas.

Job Responsibilities:

Develop and maintain efficient staff schedules to meet business needs and service level agreements.
Conduct real-time monitoring and analysis of service level, intra-day performance, and other operational KPIs.
Respond to unexpected changes in demand and provide solutions to minimize impact on operations by managing intra-day adjustments
Build, analyse and refine forecasting models
Analyse forecasted data to calculate future labour demand and ensure accurate staffing levels
Dive efficiency by identifying process gaps and improvement possibilities
Utilize data to provide and create required reports

Required qualifications, capabilities and skills:

Minimum 2 years of Contact Centre WFM experience. Knowledge of Call Centre Operations, Contact Centre KPI's, and Workforce Planning practices and systems
Proficiency with WFM scheduling and real time monitoring software
Strong deep-dive analysis skills, critical thinking, problem solving, and innovation skills
Ability to work in a consistently fast-paced, high-volume, environment with the ability to work independently and in a group
High proficiency in Microsoft Office products, especially Excel and experience with BI Tools (i.e. Tableau, Looker)
Knowledge of German labour law
Fluent in English

Preferred qualifications, capabilities and skills:

Financial Services Call/Contact Centre experience
VBA and SQL proficiency
Fluent in German

#ICBCAREER

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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Erweiterte Suche

quality analyst Jobs in berlin

Workforce Analyst (all genders)

Data Analyst

Data Analyst

NERA Associate Analyst/ Analyst (m/f/d): Antitrust and Competition (Berlin)

Marketing Data Analyst (all genders)

Web Analyst (m/f/d) - Marketing & Data

eCommerce Growth Analyst (all genders)

NERA: Associate Analyst/ Analyst (m/w/d) Energy and Natural Resources (Berlin/ Frankfurt)

(Jr.) Operations Systems Analyst (m/f/d)

Oliver Wyman - Data & Analytics Consulting - Analyst (m/f/d) - Berlin

Senior/Lead QA Analyst - Octant

Nature-based Solution Analyst (Remote Europe/ Berlin)

Data Governance Lead

Data Analyst (f/m/d)

Investment Analyst [AMS, BER or MUN]

IT Governance Analyst (all genders)

ERP Process Analyst SCE (f/m/x)

Compliance Operations Analyst (m/f/d)

Data Analyst (gn) - ESN/More Nutrition

Senior Data Analyst

Ich möchte aktuelle Job-E-Mails für Stellen als quality analyst in berlin erhalten

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