20 beste Stellen als it technology in dortmund, nw – aktuell auf Personalsuche

Service Desk Supervisor Germany
United Cinemas International Multiplex GmbH —Bochum
- Vollzeit
- Windows
- Kommunikationsfähigkeit
Service Desk Supervisor Germany
UCI Kinowelt —Bochum
- Vollzeit
- Windows
- Kommunikationsfähigkeit
PhDs (3 years) (m,f,x)
Ruhr-Universität Bochum —Bochum
- Teilzeit
- Doktorat
- Informatik
- Forschungserfahrung
- Sprachkenntnisse werden vermittelt
Direkt bewerben
Head of IT Operations (m/w/x)
Schlüter-Systems KG —Iserlohn
- Management-Erfahrung
- Englisch
- Kontinuierlicher Verbesserungsprozess
- Kostenloser Parkplatz
- Homeoffice-Möglichkeit
Strategic Sales Manager - Major Accounts
Netskope —Dortmund
- Bachelor
QUALITY ENGINEER (M/W/D)
NEM Energy —Recklinghausen
- Vollzeit
- Hybrides Arbeiten
- AWS
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Senior Frontend-Entwickler (m/w/d) in Vollzeit
disphere technology GmbH —Bochum
- Vollzeit
- JavaScript
- APIs
- HTML
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
10 Tage
Trainee SAP Business Intelligence (SAP BI) Consultant (m/w/d)
cbs Corporate Business Solutions GmbH —Dortmund
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Englisch
- Master
- Weiterbildungsprogramme
Direkt bewerben
Senior Full-Stack-Entwickler (m/w/d) in Vollzeit
disphere technology GmbH —Bochum
- Vollzeit
- JavaScript
- APIs
- HTML
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
10 Tage
Senior Cloud Engineer (M365 & Azure) (m/w/d)
KHS GmbH —Dortmund
- Azure
- Informatik
- Englisch
12 Tage
2-year PhD position (m/f/d) in ‘Atomic-scale characterization of solid electrolyte interphases in lithium batteries’ (salary 13 TV-L, 100%)
Ruhr Universität Bochum —Bochum
- Vollzeit
- Master
- Sprachkenntnisse werden vermittelt
8 Tage
PhD Researcher (m,f,x) on Human-Centric Large Language Models (3 years)
Ruhr-Universität Bochum —Bochum
- Teilzeit
- Doktorat
- Informatik
- Master
- Sprachkenntnisse werden vermittelt
- Flexible Arbeitszeiten
Direkt bewerben
8 Tage
Project Director (all genders welcome)
ThyssenKrupp —Dortmund
- Teilzeit
- PMP
- Mit Reiseanteil
Artel Inside Sales Representative
Nova Biomedical —Dortmund
- Vollzeit
- Homeoffice
- Vertrieb
- Unternehmensentwicklung
- Bachelor
Direkt bewerben
14 Tage
Working Student (all genders welcome) for Graphic Design & Visual Content Creation
ThyssenKrupp —Dortmund
- Hybrides Arbeiten
Field Service Warranty Coordinator (m/w/d)
Wabtec —Dortmund
- Vollzeit
- Hybrides Arbeiten
- Mit Reiseanteil
Direkt bewerben
Onsite Field Service Engineer (m/w/d)
AMETEK, Inc. —Kamen
- 50.000 € – 60.000 € pro Jahr
- Englisch
- Microsoft Office
- Mit Reiseanteil
Manager (m/w/d) Data & Analytics Consulting
cbs Corporate Business Solutions GmbH —Dortmund
- Vollzeit
- Hybrides Arbeiten
- Azure
- AWS
- Erfahrung in der IT
- Weiterbildungsprogramme
Direkt bewerben
(Senior) Manager M&A (all genders welcome)
ThyssenKrupp —Dortmund
- Teilzeit
- Microsoft Powerpoint
- Microsoft Office
- Finanzwirtschaft
Test & Repair Technician (m/w/d)
Spellman High Voltage Electronics —Bochum
- Vollzeit
- Microsoft Word
- Microsoft Excel
- Textverarbeitung

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Service Desk Supervisor Germany

United Cinemas International Multiplex GmbH -
Bochum

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

ITIL-Zertifizierung
Windows
ServiceNow
Kommunikationsfähigkeit
Active Directory

Vollständige Stellenbeschreibung

Stellenreferenz: 001592

Gehalt: Wettbewerbsfähig

Abteilung: IT

Ort: DE - Support Office Bochum

Bereich: UCI Kinowelt

Stunden pro Woche: 40

Anfangsdatum der zu besetzenden Stelle: 01/07/2026

Stichtag: 26/07/2026

Stellenausschreibung

Join our team as a Service Desk Supervisor and play a key role in shaping an exceptional IT support experience across Germany and Southern Europe. You’ll guide a motivated team, drive service excellence, and make a real impact every day in a dynamic, people‑focused environment. If you’re a proactive leader who loves developing talent and improving service performance, we’d love to meet you.

Location: Germany (Bochum – Hybrid)
Role: Service Desk Supervisor
Employment Type: Full-time
Department: IS – Service Desk
Reports To: Service Desk Manager
Languages: German and English

About the Role

We are looking for a Service Desk Supervisor to join our Southern Europe team and oversee the delivery of a high‑quality, customer‑focused IT Service Desk operation in Germany.

In this role, you will lead, support, and develop a team of Service Desk Technicians, ensuring consistent service excellence, strong incident and request management, and efficient processes aligned with our standards and values.

This is an ideal position for someone with strong technical understanding, excellent communication skills, and a genuine passion for developing people while improving service performance.

Why Join Us?

At UCI, we foster a collaborative, inclusive, and supportive environment where leaders empower their teams to grow.

You will have the opportunity to:

Influence service quality across the region
Lead a motivated team and improve their capability
Work closely with Service Delivery, IS teams, and cross‑functional partners
Contribute to continuous service improvement and documentation
Be part of a dynamic, people‑focused technology culture

What You’ll Be Doing

Team Leadership & People Management

Lead and support the German Service Desk team in day‑to‑day operations.
Ensure high-quality communication, ownership, and customer care across all interactions.
Coach team members, provide feedback, and address performance issues constructively.
Plan and coordinate team training, onboarding, and development activities.
Promote teamwork, collaboration, and a positive work environment.
Be main support for Support office users and point of contact for cinemas.

Service Operations & Technical Oversight

Ensure proper triage, diagnosis, and resolution of incidents and service requests.
Guarantee adherence to Incident Management, Service Request, and Major Incident procedures.
Act as an escalation point for complex or high‑impact issues, including out-of-hours situations when required.
Oversee ticket quality, ensuring all cases include sufficient detail for resolution and review.
Manage relationships with suppliers and third parties for escalations and onsite visits.

Documentation, Processes & Continuous Improvement

Create, maintain, and improve knowledge base articles and service documentation.
Support monitoring of system and service health across the region.
Ensure full compliance with SOX and internal controls.
Maintain and support the ITSM platform (ServiceNow).
Participate in regional and cross-functional projects as required.

Who You Are

You are an empathetic, proactive, and organised leader with a passion for IT service excellence. You bring:

Skills & Experience

Solid understanding of IT systems and troubleshooting.
Technical background with experience in:
- Active Directory / Windows environments
- LAN/WAN fundamentals
- Routine installation/configuration of hardware and software
Familiarity with corporate applications.
Experience with M365 and ServiceNow (desirable; training available).
Ability to prioritise, coordinate, and manage workloads in a fast-paced environment.
Strong communication skills—clear, friendly, and business‑oriented.
Proven ability to resolve problems using data and structured methods.
Strong sense of ownership, accountability, and teamwork.
Experience with ITIL Foundation is a plus.

Our Values (How You Lead)

Passion: Seek continuous improvement and aim to exceed expectations.
Insight: Apply experience and available tools to restore service quickly.
Accountability: Own issues until full resolution and support the team.
Respect: Welcome diverse opinions and approaches.
Trust: Act with integrity, communicate clearly, and build confidence.
Fun: Foster a friendly and enjoyable work environment.

What We Offer

A supportive, diverse, and inclusive workplace
Opportunities to grow your career within IS and Service Delivery
Ongoing training and development
Competitive salary and benefits
A role that allows you to make real impact every day

How to Apply

If you are excited to lead a high-performing team and deliver outstanding IT service, we would love to hear from you.

Take a look around the company https://cinesa-uci.jobtrain.co.uk/

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Jetzt bewerben

Erweiterte Suche

it technology Jobs in dortmund, nw

Service Desk Supervisor Germany

Service Desk Supervisor Germany

PhDs (3 years) (m,f,x)

Head of IT Operations (m/w/x)

Strategic Sales Manager - Major Accounts

QUALITY ENGINEER (M/W/D)

Senior Frontend-Entwickler (m/w/d) in Vollzeit

Trainee SAP Business Intelligence (SAP BI) Consultant (m/w/d)

Senior Full-Stack-Entwickler (m/w/d) in Vollzeit

Senior Cloud Engineer (M365 & Azure) (m/w/d)

2-year PhD position (m/f/d) in ‘Atomic-scale characterization of solid electrolyte interphases in lithium batteries’ (salary 13 TV-L, 100%)

PhD Researcher (m,f,x) on Human-Centric Large Language Models (3 years)

Project Director (all genders welcome)

Artel Inside Sales Representative

Working Student (all genders welcome) for Graphic Design & Visual Content Creation

Field Service Warranty Coordinator (m/w/d)

Onsite Field Service Engineer (m/w/d)

Manager (m/w/d) Data & Analytics Consulting

(Senior) Manager M&A (all genders welcome)

Test & Repair Technician (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als it technology in dortmund, nw erhalten

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