20 beste Stellen als customer quality in stuttgart, bw – aktuell auf Personalsuche

Business Process Consultant – Customer Service Management
The Cloud People —Leinfelden-Echterdingen
- Hybrides Arbeiten
- Kundenberatung
- Agile
Account Manager (m/w/d) - befristet für 24 Monate
Aptiv plc —Stuttgart
- Vertrieb
- Master
- Bachelor
Full Stack Developer
Booz Allen Hamilton —Stuttgart
- 86.800 € – 198.000 € pro Jahr
- Teilzeit
- Azure
- Informatik
- DevOps
Supply and Inventory Planner (m/f/d)
Advantest —Böblingen
- Microsoft Excel
- Oracle
- Bestandsmanagement
Technical Documentation Engineer (m/f/x)
Nash Technologies —Böblingen
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
- Flexible Arbeitszeiten
Sales Administration & Executive Team Assistant (m/f/d)
Bose —Stuttgart
- Vollzeit
- Vertrieb
- Führungserfahrung
Production Worker
Harvard Bioscience —Stuttgart
- Vollzeit
- ERP-Systeme
- Englisch
- Microsoft Office
Direkt bewerben
Business Process Consultant – Customer Service ...
The Cloud People —Stuttgart
- Kundenberatung
- Agile
Working Student R&D Home Appliances - Refrigerators (m/f/d)
Midea Europe GmbH —Stuttgart
- 1.210 € pro Monat
- Teilzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible Arbeitszeiten
Direkt bewerben
Identity Management - Public Key Infrastructure Administrator
CACI —Stuttgart
- 82.700 € – 173.900 € pro Jahr
- Vollzeit
- Scripting
8 Tage
Technical Project Manager – Humanoid Robotics (m/f/d)
Synapticon GmbH —Schönaich
- 70.000 € – 95.000 € pro Jahr
- Vollzeit
- Projektmanagement
- Mitgliedschaft im Fitnessstudio
- Flexible Arbeitszeiten
Direkt bewerben
Associate Research Photographer, Stuttgart - Costar (M/W/D)
CoStar Group —Stuttgart
- Vollzeit
- Englisch
- Forschungserfahrung
- Microsoft Office
- Weiterbildungsprogramme
Digital Consultant (all genders) – Banking Transformation / FSI
Zühlke —Stuttgart
- Vollzeit
- Finanzdienstleistungen
- Erfahrung im Bankwesen
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Team Lead, Software Development
TeamViewer Germany GmbH —Stuttgart
- Hybrides Arbeiten
- Informatik
- C++
- Softwareentwicklung
Direkt bewerben
Working student (all genders) Global Marketing - Commercial Catalog, Training and Events
Philips —Böblingen
- 13 € pro Stunde
- Teilzeit
- Microsoft Excel
- Englisch
- Microsoft Office
Intelligence / Threat Analyst (Anticipated Position)
Navanti Group —Stuttgart
- Master
- Bachelor
- Führungserfahrung
Manager Operations (m/w/d)
FedEx EU —Stuttgart
- Nachtschicht nach Bedarf
- Englisch
- Hochschulreife
- Analysefähigkeit
- Weiterbildungsprogramme
AM&E / Assessment Specialist (Anticipated Position)
Navanti Group —Stuttgart
- Datenanalyse
- Master
- Bachelor
Customer Care Lead
INEOS Group —Böblingen
- Vollzeit
- Microsoft Powerpoint
- Wartung
- Microsoft Office
Operations Research and Systems Analyst (ORSA), Senior
Navanti Group —Stuttgart
- Vollzeit
- Doktorat
- Militär
- Forschungserfahrung
13 Tage

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Business Process Consultant – Customer Service Management

The Cloud People
Leinfelden-Echterdingen

Jetzt bewerben

Details zur Stelle

Qualifikationen

Investment
SAFe
Kundenberatung
Scrum
Certified Scrum Master
ServiceNow
Agile

Vollständige Stellenbeschreibung

The Cloud People is a leading Elite ServiceNow Partner, specializing in delivering innovative and scalable solutions for organizations looking to harness the power of the ServiceNow platform. Our team consists of highly skilled professionals who work collaboratively to transform business operations through automation, integration, and process optimization

About the role

As a Business Process Consultant / Business Analyst (CSM), you ensure that business objectives, operational processes, and the ServiceNow platform remain aligned throughout the project lifecycle. You act as the central bridge between business stakeholders and delivery teams, enabling clear decisions, protecting scope, and guiding projects toward out-of-the-box (OOTB) adoption and a well-defined Minimum Viable Product (MVP).

The role combines structured analysis with active consulting: you lead process discussions, translate business needs into delivery-ready backlogs, and help Product and Process Owners make informed, timely decisions. Your work directly impacts delivery speed, solution quality, and customer satisfaction on the ServiceNow platform.

What you’ll do

Business understanding and process design

Develop a deep understanding of business objectives, scope, and existing (as-is) processes.
Plan and lead structured process and requirement workshops with business and product stakeholders.
Define clear, pragmatic to-be processes that balance business needs with platform capabilities.
Identify gaps, risks, and improvement opportunities early and make them transparent.

Requirements and backlog ownership support

Translate business needs into structured, prioritized user stories with clear acceptance criteria.
Ensure backlogs are coherent, decision-ready, and suitable for Agile delivery.
Coach Product Owners and Process Owners in backlog ownership, prioritization, and decision-making.
Actively challenge over-customization and guide teams toward OOTB and MVP-aligned solutions.

Delivery alignment and project guidance

Serve as the single point of alignment between Business, Product Owner, and Delivery teams.
Work closely with the Project Manager and Solution Architect to ensure shared understanding of scope, priorities, and constraints.
Support delivery teams by clarifying requirements, resolving ambiguities, and maintaining focus.
Prepare and support User Acceptance Testing (UAT), including test scenarios and business validation.
Enable a smooth transition from project delivery into operations.

Value you deliver

Faster, clearer decision-making and reduced scope creep.
High-quality backlogs that enable efficient and predictable Agile delivery.
Business processes that fit both operational reality and ServiceNow platform standards.
Clear ownership, transparency, and shared understanding across all stakeholders.

Your position in the project setup

Central alignment role between Business, Product Owner, and Delivery.
Close collaboration with Project Management and Solution Architecture.
Key success factor for delivery speed, solution quality, and customer satisfaction.

What we’re looking for

Must-haves

Proven experience as a Business Analyst or Business Process Consultant in complex, multi-stakeholder projects.
Strong capability in process analysis, workshop facilitation, and requirements structuring.
Experience translating business needs into user stories and Agile-ready backlogs.
Solid understanding of ServiceNow concepts, especially in Customer Service Management or adjacent areas.
A pragmatic, structured mindset with the confidence to guide decisions and challenge scope where needed.
Excellent communication skills, able to bridge business and delivery perspectives.
Fluency in German and English (spoken and written), with the ability to lead customer communication, steering committees, and delivery discussions in German

Nice to have

Experience in ServiceNow CSM implementations or transformations.
Familiarity with Agile delivery models (Scrum, SAFe) and product-oriented ways of working.
Experience coaching Product Owners or process leads in complex environments.
Background in customer service, case management, or service operations domains.

What you can expect

A role with real influence on solution quality and delivery success.
Close collaboration with senior stakeholders in business and delivery.
A professional, trust-based consulting environment with clear expectations.
Opportunities to grow your consulting profile and platform expertise.
Competitive compensation aligned with experience and responsibility.

Our Culture

Becoming a part of The Cloud People means joining a team where the culture is built around the 4 F’s:

Fun – We foster a social and inclusive work environment.

Fair – Our transparent grading system promotes people based on their skills and knowledge, offering growth through training and certifications.

Focus – We are a pure-play, highly specialized ServiceNow partner, dedicated exclusively to helping customers maximize their investment in the platform with deep expertise and best practices. -

Future – We believe in a modern, flexible, and fuss-free workplace that encourages creativity and minimizes unnecessary reporting.

Jetzt bewerben

Erweiterte Suche

customer quality Jobs in stuttgart, bw

Business Process Consultant – Customer Service Management

Account Manager (m/w/d) - befristet für 24 Monate

Full Stack Developer

Supply and Inventory Planner (m/f/d)

Technical Documentation Engineer (m/f/x)

Sales Administration & Executive Team Assistant (m/f/d)

Production Worker

Business Process Consultant – Customer Service ...

Working Student R&D Home Appliances - Refrigerators (m/f/d)

Identity Management - Public Key Infrastructure Administrator

Technical Project Manager – Humanoid Robotics (m/f/d)

Associate Research Photographer, Stuttgart - Costar (M/W/D)

Digital Consultant (all genders) – Banking Transformation / FSI

Team Lead, Software Development

Working student (all genders) Global Marketing - Commercial Catalog, Training and Events

Intelligence / Threat Analyst (Anticipated Position)

Manager Operations (m/w/d)

AM&E / Assessment Specialist (Anticipated Position)

Customer Care Lead

Operations Research and Systems Analyst (ORSA), Senior

Ich möchte aktuelle Job-E-Mails für Stellen als customer quality in stuttgart, bw erhalten

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