Gehälter für die Stelle „Customer Service Team Lead“ in Baden-Württemberg

Strong understanding of IT service management fundamentals (incident/request/problem/change), service metrics, and customer experience practices.

Organize and lead regular business and technical reviews with customers, ensuring alignment with their evolving needs and driving account growth.

Lead requirements and design workshops with prestigious international customers and service providers to translate business needs into technical reality.

Critical core competencies for this position are customer service, professionalism, communication, and technical skills. Full time and Permanent Position.

You will develop and implement a clear go-to-market strategy for streaming platforms and OTT technologies – from lead generation to successful closing.

Assist in the post-execution phase of customer projects, take the lead in solving major after-sales problems (such as product failures and operation &…