Account Manager (m/w/d) - Uber Eats, Cologne
Uber Eats is seeking a motivated and results-driven
Account Manager (m/f/d) to join our expanding team in Northrine-Westphalia. In this role, you'll play a pivotal part in shaping the success of our restaurant partners across Germany, fostering high-impact relationships and driving business growth on the Uber Eats platform.
If you're passionate about the food industry, excel at building strategic partnerships, and thrive in a fast-paced environment, we want to hear from you!
What You'll Do
As an Account Manager, you'll serve as the primary point of contact for a portfolio of our most valued SMB restaurant partners. You'll be responsible for ensuring their continued success and expansion by focusing on:
- Strategic Account Growth: Manage and grow a portfolio of 150-200 high-value restaurant partners across Western Germany (NRW and Hesse), by unlocking upselling and cross-selling opportunities through increased product adoption and location expansion. Lead negotiations for exclusive partnerships both remotely and during regular on-site visits (app. once per week), using public transport or a rental car to support partner engagement.
- Account Planning: Develop long-term growth and marketing plans through regular business reviews and data-driven analysis.
- Risk Mitigation & Retention: Identify potential partnership risks and work diligently to provide a premier experience, aiming for 100% account retention.
- Partner Advocacy: Synthesize partner feedback into actionable insights to help inform our product and business roadmap.
- Relationship Building: Cultivate long-term partnerships to position Uber Eats as the preferred delivery platform for your accounts.
What You'll Need
- Languages: Fluency in both German and English is required.
- Professional Experience: 2+ years in B2B Sales, Account Management, preferably in the food industry.
- Drivers license: Visit merchants onsite to build up a strong relationship. 90% of your merchants will be based in the NRW or Hessen.
- Relationship Management: Highly skilled at navigating the customer lifecycle and building commitment with key stakeholders.
- Soft Skills: A proactive and data-driven self-starter with excellent communication, negotiation, and organizational skills.
- Strategic Mindset: Strong analytical and problem-solving abilities to drive partner growth.
- Drive: Results-oriented mindset with a dedication to hitting revenue and retention targets.
- Technical Skills: Proficiency in Google Suite and CRM systems (Salesforce is a significant plus).
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
