As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.
The primary purpose of the Sales Manager is to lead, drive, manage, coach and develop a team of Account Executives, as well as consistently attain targeted revenue and profitability goals. This is accomplished by utilizing management skills, relevant processes, and training towards the achievement of all sales and quality targets in line with the business objectives. The position also serves as the primary escalation point when necessary for Sales activities:
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Participates in recruiting, Performance Management, 1 to 1 training, and coaching of the Account Executives. Drives the general professional development and career development of the agents within the team.
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Manages the sales pipeline in a proactive manner to ensure attainment of the individual and group contributions to the established goals.
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Participates in regular business review meetings or forecast calls.
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Assesses the overall performance of the team with respect to the goals/KPIs and its own revenue target.
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Works with marketing to understand and implement initiatives to develop pipeline, revenue, and demand management.
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Provides feedback on initiatives executed to enable continuous program improvement.
