Location:
Ettlingen, DE Frankenthal, DE
#job-location.job-location-inline { display: inline; }
Department: Customer Service
Full-time or Part-time: Full-Time
Job Type: Employee
Shift: Hybrid
.buttontextc23a3e91845ba7f3 a{ border: 1px solid transparent; } .buttontextc23a3e91845ba7f3 a: focus{ border: 1px dashed #00a1de !important; outline: none !important; }
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Position Job Title: Customer Service Manager (Zell & Lenhausen)
BG and BU: RPSI - Health, Beauty and Wellness (RPSI_HBW)
Function: Operations
Sub-function: Customer Service
Location: RPSI - Zell & Lenhausen – hybrid role
Line Manager’s Job Title: Regional Customer Service Manager
Contract Type: Permanent
Job Purpose
Lead the Customer Service Representatives (CSRs) in support of a customer-centric organization. Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, and providing innovative service solutions.
The Customer Service Manager will also convey the Supply Chain strategy towards customers & sales. He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.
Principal Accountabilities
Main Responsibilities
Improve customer service experience and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Participation in the development, implementation and launch of market and product strategies, including ensuring profitability and negotiating intercompany prices
Providing disciplinary and functional leadership and professional development for the Customer Service teams in Zell and Lenhausen
Supporting Sales Managers and Key Account Managers, e.g., with cost calculations for new projects and existing products
Actively overseeing key new customer projects (from conception and development to market launch) and monitoring progress—both internally and externally—to ensure deadlines are met through collaboration with technical departments
Ensuring compliance with legal requirements, including German Customs laws
Assisting in the preparation of the annual sales budget
Preparing monthly forecasts based on invoiced items and the order book
Creating and updating sales bridge analyses
Preparing cost calculations to serve as the basis for long-term supplier declarations
Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an “ease of doing business” environment.
Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc.
Review internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally.
Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
Drive Customer Satisfaction and Customer Centric mindset in the organization.
Actively engage with stakeholders from other functions (mainly Sales, Operations, SC) to share strategies and manage interfaces. As far as Sales is concerned, constantly connect with Sales leadership to have consistent Supply Chain strategies and actions with market needs and business priorities.
Qualifications/Requirements
Formal Qualifications and Experience
At least 7 years’ experience in Customer Service/Supply Chain in a complex Matrix organization
Languages: Very good level of English & German
People Management
Fully operational knowledge of CS, SC and additionally logistics/warehouse processes
Experience with technical products that require explanation
Uncompromising Customer Service mindset
Distinctive analytical power combined with practical creativity for identification of improvement potentials
Working knowledge of customer service software, databases and tools like Power BI
BS degree in Business Administration or related field preferred
Specific Skills and Abilities
Excellent analytical, problem solving and organizational skills
Ability to think strategically and to lead one team on site and one team remotely
Solid organizational skills including attention to detail and multi-tasking
Ability to work independently and handle multiple projects
Ability to influence, motivate and mobilize stakeholders and peers
.buttontextb0a45bf21434917c a{ border: 1px solid transparent; } .buttontextb0a45bf21434917c a: focus{ border: 1px dashed #00a1de !important; outline: none !important; }
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
.jobdescription { font-family: customcef69263c61d4b27bc8d1; font-size: 16px; }
