PURPOSE OF THE POSITION
Salary: Competitive salary + performance-related bonus
Languages: English (B2 level) & German (C1 level)
The Telesales Manager is central to the success, growth, and development of AppSmart in the German market. The role is responsible for driving restaurant acquisition through a high performing telesales team while ensuring strong commercial performance and operational excellence.
The Telesales Manager leads a team of 8–15 Telesales Agents and is responsible for developing their performance, maintaining a strong sales culture, and ensuring the consistent delivery of new partner restaurants across Germany.
Success in the role depends on:
- Leading and developing a high-performing telesales team
- Driving new restaurant acquisition across the German and Austrian market
- Managing relationships with internal stakeholders to ensure coordination across commercial functions
- Maintaining strong pipeline management, reporting, and forecasting
This is a fully in-office role (5 days per week), designed to enable close collaboration, coaching, and real-time performance management within the sales team.
KEY RESPONSIBILITIES Market Responsibilities (Germany & Austria)
- Driving restaurant acquisition across the Dutch market through telesales activities
- Identifying opportunities and challenges within the market and adapting the sales approach accordingly
- Managing and optimising the telesales pipeline to maximise conversion rates
- Ensuring strong onboarding handover for newly acquired partner restaurants
- Contributing to initiatives that improve sales processes, outreach strategies, and performance
- Monitoring and reporting commercial performance and forecasts
- Collaborating with internal teams to optimise overall regional performance
Leadership of the Telesales Team
• Daily management of assigned telesales agents • Maintaining strong in-office presence to support coaching, call guidance, and performance improvement
- Conducting regular team meetings and performance reviews
- Running one-on-one meetings focused on development and performance goals
- Monitoring individual and team sales metrics and providing actionable feedback
- Developing the team's strengths while addressing performance gaps
- Supporting recruitment, onboarding, and training of new telesales agents
- Encouraging team initiatives and sharing best practices to improve results
- Maintaining a positive, energetic, and performance-driven team culture
General Responsibilities
- Identifying opportunities to improve telesales performance, efficiency, and conversion rates
- Ensuring accurate use of CRM systems, reporting tools, and sales processes
- Working collaboratively with colleagues across departments
- Promoting a positive working environment and strong team spirit
KEY PERFORMANCE INDICATORS
- Restaurant acquisition – increasing the number of partner restaurants in the Netherlands
- Sales performance – achieving and exceeding team telesales targets
- Pipeline management – maintaining strong activity levels and conversion rates
- Team development – improving individual agent performance and retention
REQUIRED SKILLS
- Passion – Adaptability and a strong “can-do” attitude; comfortable working in a fast-paced and evolving environment
• Action – Proactive leadership and the ability to lead by example in sales performance • Compassion – Ability to coach, motivate, and support team members to succeed
- Communication – Strong verbal and written communication skills with the ability to influence and guide a sales team
- Leadership – Ability to build strong relationships within the team and manage performance effectively
- Resilience – Comfortable working in a target-driven environment and handling pressure professionally
